Как удалить android permission access network state

Конфиденциальность

Below is a summary of some key terms of this Privacy Policy and the Clarification Statement Regarding the Processing of Personal Data (“Privacy Policy”). This summary is for your reference only and does not form part of the Privacy Policy.

We at Getcontact listen to our users and we are committed to protecting the principles of privacy and fair use that underpin our values to offer a transparent and secure service. We want you to be confident that your personal data is safe and secure with us.

This contract and all its provisions are in English. This Agreement and all of its provisions may be translated into any language other than English, provided the English text prevails in the event of any execution, interpretation, controversy or judgement.

This Privacy Policy explains the following:

• how we collect your personal data;
• what personal data we collect;
• how and for what purposes we use your personal data;
• who we share your personal data with;
• what measures we take to keep your personal data secure;
• how long we keep your personal data
• age boundaries
• the rights and choices you have when it comes to your personal data.

Privacy Policy

Last modified: September 07 2023

1. Who are we?

When we say “Getcontact”, “our,” “we,” or “us,” we’re talking about Getverify LDA acting as the data controller.This Privacy Policy and Clarification Statement Regarding the Processing of Personal Data (“Privacy Policy ”) applies to all of our apps, services, games, features, software, and website (together, “Services”) unless specified otherwise.

This Privacy Policy t explains how we will use personal data about you and the steps we take to ensure your personal data is kept secure and confidential. It should be read together with our Terms of Service.

2. How do we collect your personal data?

We may obtain personal data from you electronically through our websites, mobile applications or other similar devices, channels or applications operated by or on behalf of Getcontact.

3. What personal data do we collect?

We collect personal data about you in the course of registering for and/or using our Services for example we may collect your name, address, payment information, username telephone number or email.

Note that it is your responsibility to check and ensure that all information, datacontent, material or data you provide us is correct, complete, accurate and not misleading.

Information that you may provide voluntarily

Certain parts of our Services may ask you to provide personal data voluntarily. For example, we will request for specific information in order for you to complete account registration, to begin using our Services, to distribute information among other users and to share information with other users when communicating through our Services, to subscribe to marketing communications from us, and/or to submit enquiries to us and to provide our Services to you,, such as:

• Contact and correspondence information (such as name and email address);
• Username;
• Profile information (such as profile photo and biography); and
• Other data you choose to give us (such as data to identify a lost account).

The personal data that you are asked to provide, and the reasons why you are asked to provide it, we will try to explain to you at the point we ask you to provide your personal data.

In addition to providing your personal data by creating a profile, you may also share such data that are public or intended to be public in nature, such as when you create a channel, publish or broadcast content, or subscribe to a channel. Considering the social nature of our services, personal data such as text, audio recording, photo, video and chat content can be collected, used, or disclosed by other users participating in live broadcasts, if published in channel.

Please note that if you will share content in channels, your content will be visible to anyone on our platform, and may also be accessed or shared by your followers as well as third parties such as search engines, content aggregators and news sites. People can join channels as follows;

• If a channel is private, it can only be joined by administrators adding it to the channel or by sharing an invitation by anyone by sending the channel link.

• If the channel is public, admins can add, use an invite link, and search for the channel directly in the search section and join.

For your enhanced security and privacy, we do not technically decrypt or retain any messages or content delivered over our Services (including your chats, media, audio or video files or location data) in the ordinary course of providing our Services to you. In addition to chat service we provide, Getcontact also technically supports communication channels which is detailly explained below sections. Everything you post in channels will be accessible to User.

By using Getcontact Telco Services, you acknowledge and expressly agree that Getcontct may record voicemail or have recorded by a third party and store or have stored by a third party vendor such recordings, and to make such recordings available to you. We may keep this data for up to 3 months.

Depending on your settings, if you are using private mode as anonymous user, when you search a number, your information (name, etc.) may be seen by the user you are searching in an anonymized (private mode as anonymous user). If you are not using private mode as anonymous user, your information may be viewed depending on whether the other party has Getcontact Premium. If you are a user who has not purchased a premium subscription, you will not be able to see clearly those who are querying your number, viewing your profile, and you will see both public and anonymous viewers as blurred.

AI Chatbot Data Collection: When users interact with Getcontact’s Chatbot Service, we collect and store the content of those interactions. This may include the questions asked, the responses given by GetContact’s Chatbot Service, and any feedback provided by the user.

Data Use: The data collected during interactions with Getcontact’s Chatbot Service is used to improve the functionality and accuracy of GetContact’s Chatbot Service, to provide personalized experiences, and for other purposes outlined in our Privacy Policy.

Data Sharing: We may share anonymized or aggregated data from Getcontact’s Chatbot Service interactions with third parties for research and development purposes. We will not share personally identifiable information without explicit user consent, except as outlined in our Privacy Policy.

Getcontact takes reasonable steps to protect the confidentiality of the User’s second telephone number. You acknowledge and agree that Getcontact may record voice calls or have them recorded by a third party and that these recordings may be stored by a third party service provider and made available to you. We may keep this information for up to 3 months.

Before using Getcontact, you agree to comply with all laws and regulations in force in your country or state and Getcontact has no liability for your failure to do so.

Your messages and your message history are stored on your own device and are deleted from our servers as soon as it is practicably possible.

If messages or content cannot be delivered immediately. For example, if you are offline or your phone is switched off, we may keep it on our servers by taking the necessary security measures under end-to-end encryption for up to 3 (three) months days before permanent deletion, for the sole purpose to complete the delivery of the messages or content to the intended recipient.

You may also choose to provide us with information in connection with your interaction with our Services. For example, you may through our tagging functionality flag a phone number for authentication as spam, leave comments on another user’s personal profile or share with us other profile information to be collected and verified within our search directory, for the purposes of optimising our Services and preventing potential fraud or unwanted spam for users active in the Getcontact community.

In order to take advantage of our Services, you may be asked to some features on your phone. To use Getcontact and enable Our Services, you must aggree to share names, numbers and information contained in your contact list and we may access and collect information from. This helps us to detect spam calls, provide caller ID features, enhance the user experience and provide other functionality based on contact information. We may not be able to provide these features if you do not choose to enable these functions or allow us access those information.

Upon initiating use of the Assistant Service in Telco Services, we will collect information about your calls answered by the Assistant and the devices you use. This information includes without limitation, app installation status, call duration, call status (ongoing, completed, etc.), call content, call log and call details. All calls answered by the Assistant will be recorded and transcribed for in-call display and retrieval from transcripts.

Where our Services are obtained from sources other than Google Play or Apple App Store, you may choose to share contact information with us, such as the contact information in your address book.

We do not publish or disclose non-public contacts or personal data without your clear affirmative consent to do so, if and where we are legally required to ask your consent.

In such a case, you hereby agree and undertake that Getcontact does not bear any liability regarding the names and numbers in contained in your address book which are shared with your free-will, and/or any personal data of third parties which you have shared with us for any purpose, and you shall be responsible of any requests, application claims, claims for indemnification of such people arising from the data protection legislation, and your further agree, accept and undertake that Getcontact reserves the right to recourse to you for any loss incurred by Getcontact due to any judicial and/or administrative sanctions imposed on Getcontact.

By accepting Our Privacy Policy and/or Terms and/or using the Services You consent to the collection, use, sharing and processing of personal information as described herein. If you provide us with personal information about someone else, You confirm that they are aware that You have provided their information and that they consent to our use of their information (and continue to provide consent during the term of use) according to our Privacy Policy and/or Terms. You may request your shared data to be removed at any time to prevent further use of the information shared via the Services.

Information that you share

You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.

You share your information (including messages, media files, comments) as you use and communicate through our Services.

Your phone number, username and your profile information can be available to all users of our Services.

If you give your consent on your GPS data, we will process it in related services.

Users with whom you communicate can store or share your information (including your phone number or messages) with others on and off our Services. For example, any user can take a screenshot of your messages or comments or otherwise record the information that you distribute using our Services and send it to Getcontact or other persons or publish them on another platform. In such a case, Getcontact shall bear no liability.

Information that may be collected automatically

When you use our Services and us having obtained your explicit consent to do so we may also collect data automatically from you and/or your device which may be considered personal data under applicable data protection laws, such as:

• Data and analytics about your use of our Services;
• Your IP address and mobile device identifiers (such as your device ID, advertising ID, MAC address, IMEI);
• Data about your device, such as device name and operating system, browser type and language;
• Data we collect with cookies and similar technologies;
• Broad geographic location based on your IP address;
• Precise geo-location data and
• Data about your use of our Services, such as in application interaction and usage metrics.

Advertising ID means Apple Identifier for Advertisers (“IDFA”) on Apple and for Google prior to Android 12 devices, Advertising Identity (“GAID”). These are unique identifiers for mobile device that advertisers use for interest-based advertising. They are consistent across all apps and thus allow cross-app tracking.

On Apple versions older than iOS 14.5 and iPadOS 14.5 you can opt-out this by choosing “limit ad tracking” option from privacy settings. On Google Android you can opt-out by choosing “Opt-out of interest-based ads”.

On Apple versions iOS 14.5 and iPadOS 14.5 you will be given the option to opt in as part of the AppTrackingTransparency framework which we will provide you clear information of all the different requested permissions and the relevant purpose and use for each of the permissions. For Google Android 12 and all subsequent releases, you can reset your GAID or opt out of personalised ads within Google Play at your discretion and at any time.

Advertising IDs are non-permanent, non-personal identifiers, which are uniquely associated with your device. Similar technologies include tracking pixels within ads. These technologies allow companies (including marketers and advertisers) to recognise your device when you use websites and applications.

Data about your device refers to information about your device type, device model, device maker, device operating system and its language or other technical data like screen size or processor, or combination of this data available from a device for a developer for checking the device compatibility with a particular application.

Some of this information may be collected using cookies and/or similar technologies (such as «SDKs» or software development kits), as explained further below.

Information that we may obtain from third party sources

We may receive personal data about you from third party sources. For example, if you clicked on an advertisement to direct you to one of our Services we may be provided with information from which ad-network and advertising campaign the install originated from.

The data that we may collect from our partners could include;

• Data we receive if you link a third-party tool with our Services (such as Facebook, Apple or Google);
• Geolocation data (such as to determine the location of your IP address);
• Data to fight fraud (such as click fraud in advertising);
• Data from platforms that our Services run on (such as to verify payment); and
• Data for advertising and analytics purposes, so we can optimise the Services we deliver to you.

We do not request or intend to collect any special or sensitive categories of personal data such as any information on health, race, religion, political opinions, sexual preferences or orientation.

You may choose to connect to our Services via a choice of third-party social platform accounts (such as Facebook, Google+, Apple or Telegram) for the strict purpose of creating and authenticating your Getcontact user profile and for logging in and registration to our Services.

If we are granted permission by you to have access to your social platform account user ID then our Services may be visible on your social platform page that lists your “applications.”

Your chosen third-party social platform may automatically provide us with access to certain personal information retained by them about you, including your social platform account user ID which we may store strictly for the purpose of authenticating and retaining your account and profile preferences.

We will never store any passwords created for any third-party services. Exactly what data we receive from your social platform account will depend on your privacy settings.

Third-Party Information

We receive information about you from other users. For example, when users use our Services, they may provide your phone number, name, and other information (such as from their mobile address book, as well as by leaving comments in a special field to your personal profile) just as you may provide relevant information about them. They may also send you messages or call you.

We require each of those users to have lawful rights to collect, use, and share your information before providing any information to us and we are not responsible for the disclosure of information about privacy (including personal data) as a result of the user’s actions during the use of the Services. If a comment left on a user’s personal profile violates the Getcontact Code of Conduct, the user of this profile can send us a request to delete such a comment through the customer support here. A request to delete a comment, regardless of reasoning, is subject to consideration and a decision is made accordingly on the basis of the Privacy Policy, Terms of Use, Code of Conduct, legislation in force in the country of use of the Services. We will make efforts to respond promptly to such a request, but in any case, the period of consideration and response to the request will not exceed 30 days from the date of receipt of such a request.

4. How and for what purposes do we use your personal data ?

Subject always to obtaining your prior consent and your preference selections in application settings, we may use your personal data in the following ways:

1. to enable you to access and use the Services. For example;

• To create user accounts and profiles;
• To identify and verify spam or malicious caller IDs;
• To provide you with the correct versions of our applications;
• To perform on any applicable contractual obligations and
• To send you service related communications including confirmations, technical notices, updates, security alerts, support or administrative messages and notifications related to your profile visits, directory searches and whether profile related tags have been viewed or any new tags added to the Getcontact directory.

More specifically, we may use your personal data to enable our in-application caller identification and verification function that allows for the verification of unidentified numbers and other data in call or message logs, including the identification of names or tags associated with a certain number related to the incoming or outgoing calls on your device. This function can only disclose personal data related to a number if the number is already available for search in a public database or the number has been associated to a Getcontact user who has consented to his or her number and profile information to be made available for search and for publication as part of the Getcontact directory.

We process your personal data when we must comply with a legal obligation or have a legitimate interest. Such legitimate interests of Getcontact include the protection and maintenance of the security and technical infrastructure of our Services, to create and update our active fraud and spam directories, to implement our spam and unwanted call locking features, understand and improve our Services and to administer our technical and customer support. Where we process data based on your explicit consent, you may withdraw your consent and/or review your profile preferences at any time via our Privacy Management Centre.

2. to personalise and improve aspects of our Services. For example;

• To respond to your customer support requests;
• To receive error messages about any issues you / your device encounters with our Services to enable us to fix bugs and interoperability issues;
• To detecting and preventing illegal activities;
• To track application installs, for purposes of measuring the effect of our marketing campaigns;
• To conduct optional user feedback surveys;
• To remember you next time you visit one of our Services; and
• Communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by us.

We may use your personal data to share information with you related to your interaction with our services including the activity of any connections you may have in common, directly or indirectly, with other users of our Services to provide notifications related to profile visits, profile tags added or viewed and any related profile directory searches via our functions and/or in application features.

3. to communicate with you, including some or all of the following:

• To provide you with in-app offers and rewards based on your interaction with our Services;
• To serve you with relevant targeted advertisements; and
• To send you marketing communications and/or newsletters if you have subscribed for them about rewards and promotions.
• To send you a notification when any related profile tag has been added or viewed in relation to your profile or of any other profile available in the Getcontact directory subject to preference settings selected in application

4. for research, such as analysing market trends and customer demographics;

5. to comply with legal obligations, including to prevent and/or detect fraud or provide disclosure to the authorities when required by applicable law.

When you use our Services, you can choose not to authorise the use of your personal data for marketing purposes. If and when you authorise it, you would be able to withdraw your consent at any time and at no cost, by un-listing from our Services.

Except for channel communications, our chat feature, which is among our Services, is supported only among Getcontact users, and it is ensured that personal data such as text, audio recording, photo, video, location information and chat contents are sent and received in, end-to-end encrypted form, and necessary security measures taken. We would like to point out that no one, including the developers, can see and read the chat contents.

In case you want to use channel features (public or private channels) you are expected to create a username, (if a username is not created somehow, such users will create a unique username), your username and your photo, if any, are processed by Getcontact for the purpose of providing and performing the Service.

Public channels can be found within the Getcontact and anyone can join these channels. We would like to point out that if these channels are used, personal data such as text, audio recording, photo, video, location information shared in the chat within the channel and chat contents will be visible to the people in the channel.

5. On what legal grounds do we process your personal data?

We will only collect and use your personal data (as described in section 4) in accordance with applicable data protection laws. Our grounds for processing your personal data are as follows:

1. Explicit Consent – Where necessary we will only collect and process your personal data if you have given your clear and affirmative consent for us to do so.
2. Legitimate Interests – We may use and process some of your personal data where we have sensible and legitimate business grounds for doing so. Our legitimate interests for processing your personal data are for us to enable you access and use of our Services, to create and update our active fraud and spam directories in order to provide protection to our users and the wider community against potential threats of malicious callers or numbers having been flagged with previous intent to conduct fraudulent or criminal activity, to effectively implement our spam and unwanted call blocking features, to understand and improve our spam and fraud protection mechanisms and to administer our technical and customer support for the delivery of our Services.
3. Legal obligations – We may need to process your personal data when we are required to comply with a legal obligation.
4. Provided that it is directly related to the establishment or performance of the contract, it is necessary to process the personal data of the parties to the contract — We may need to process your personal data when we provide Services to you or when we communicate with you about the Service. It includes that the receive and administering premium services and packages; and processing personal data to handle payment processes.

6. Who do we share your personal data with?

When you use any of our Services, we may disclose your personal data to the following parties:

a) to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary;

b) to any other person with your explicit consent to the disclosure; and

c) to third party services providers and partners who provide a specific Service on our behalf, perform data storage or data processing services, including those located outside your territory and to assist us in analysing how our Services are performing. These third parties have access to your Personal Data only for the strict purpose to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

d) Your information regarding the payment and payment methods (including payment institutions, PSP (payment service provider), payment broker, payment service provider, technical integrator) of the Services, including those located outside of your region, is the performance, development and analysis of the core service we provide under our Terms of Service agreement; and information on payment and payment methods are transferred to our Business Partners as a third party so that our Company, as data controller, can fulfill its legal obligation.

e) Getcontact may share your personal information with third-party service providers that help us operate the Service, such as hosting providers and customer support providers, with the User’s consent. The Company may share your personal information to fulfil its legal obligation or enforce the Terms of Service.

In addition, your personal data may and will be transferred abroad and processed by our Group Companies, third party service providers and partners located outside the borders of your country, based on your approval. By accepting our terms of Service, you are deemed to have consented to the processing and transfer of your personal data abroad. If you do not accept the processing and transfer of your personal data abroad, you may choose not to use our Services.

Teknasyon Yazılım Sanayi ve Ticaret A.Ş. is attained and authorized as a commercial agent to collect and pass thru payments to Us.

Third Party Service Providers

Projects Overview

To deploy on Vercel, you need to create a Project, which groups deployments and custom domains. Learn how to set up and configure projects with this guide.

Table of Contents
Next.js (/app)

• Creating a project
• Managing a project
• Project settings
• General settings
• Project name
• Build and development settings
• Nodejs version
• Project ID
• Preview Comments
• Environment Variables
• Custom domains
• Git
• Disconnect your Git repository
• Git Large File Storage LFS
• Ignored Build Step
• Deploy Hooks
• Deployment Protection
• Security settings
• Logs and source protection
• Git fork protection
• Pausing a project
• Resuming a project
• Deleting a project
• Transferring a project
• Starting a transfer
• What is transferred?
• What is not transferred?
• Transferring domains
• Additional features

Choose a framework to optimize documentation to:

To deploy on Vercel, you need to create a Project . A Project groups deployments

. Each project can receive deployments from GitHub, GitLab, Bitbucket, or Vercel CLI.

To learn more about limits on the number of projects you can have, see Limits.

Creating a project

To create a new project:

1. On the Vercel dashboard, ensure you have selected the correct team from the scope selector
2. Click the Add New… drop-down button and select Project :

1. You can either import from an existing Git repository or use one of our templates

Managing a project

You can manage your project on Vercel in your project’s dashboard. See our project dashboard docs to learn more.

Project settings

In Project Settings , you can make changes about all areas relating to your project, including domains, log drains, integrations, Git, caching, environment variables, deployment protection, and security.

To edit project settings:

1. Ensure you have selected your Team from the scope selector
2. Choose a project from the dashboard
3. Select the Settings tab
4. Find the settings you need and make changes

General settings

Project name

Project names can only consist of up to 100 alphanumeric lowercase characters. Hyphens can be used between the name but never at the start or end.

Build and development settings

You can edit settings regarding the build and development settings, root directory, and the install command. See the Configure a build documentation to learn more.

The changes you make to these settings will only be applied starting from your next deployment .

None of your existing deployments will be affected when you toggle this setting. If you’d like to make the source code or logs private on your existing deployments, the only option is to delete these deployments.

Nodejs version

Learn more about how to customize the Node.js version of your project in the Runtimes documentation.

Project ID

To locate your Project ID:

1. Ensure you have selected your Team from the scope selector
2. Choose your project from the dashboard
3. Select the Settings tab
4. Under General , scroll down until you find Project ID . The ID should start prj_
5. Copy the Project ID to use as needed

Preview Comments

Learn more about using Comments on preview deployments in the Comments docs.

Environment Variables

You can configure Environment Variables directly from Project Settings. Check out the Environment Variables documentation to learn more.

Custom domains

You can add custom domains for each project. See the Domains documentation to learn more.

Git

Once you have connected a Git repository, select the Git menu item to edit your project’s Git settings. These settings include specifying the production branch name, managing Git Large File Storage (LFS), creating Deploy Hooks, and ignoring the build step when a commit is pushed to the Git repository. from your project settings page.

Disconnect your Git repository

To disconnect your Git repository from your Vercel project:

1. Choose a project from the dashboard
2. Select the Settings tab and then select the Git menu item
3. Under Connected Git Repository , select the Disconnect button.

Git Large File Storage (LFS)

in your repository, you can enable or disable support for them from the project settings. When support is enabled, Vercel will pull the LFS objects that are used in your repository.

You must redeploy your project after turning Git LFS on.

Ignored Build Step

By default, Vercel creates a new deployment and build (unless the Build Step is skipped) for every commit pushed to your connected Git repository.

Each commit in Git is assigned a unique hash value commonly referred to as SHA. If the SHA of the commit was already deployed in the past, no new Deployment is created. In that case, the last Deployment matching that SHA is returned instead.

To ignore the build step:

1. Choose a project from the dashboard
2. Select the Settings tab and then select the Git menu item
3. In the Ignored Build Step section, select the behavior you would like. This behavior provides a command that outputs a code, which tells Vercel whether to issue a new build or not. The command is executed within the Root Directory and can access all System Environment Variables:
   • Automatic : Each commit will issue a new build
   • Only build production : When the VERCEL_ENV is production, a new build will be issued
   • Only build preview : When the VERCEL_ENV is preview, a new build will be issued
   • Only build if there are changes : A new build will be issued only when the Git diff contains changes
   • Only build if there are changes in a folder : A new build will be issued only when the Git diff contains changes in a folder that you specify
   • Only build Turborepo app if there are changes : automatically detect if your project or one of its dependencies has changed and needs to be built and deployed. See the turbo-ignore docs to learn more.
   • Don’t build anything : A new build will never be issued
   • Run my Bash script : Run a Bash script from a location that you specify
   • Run my Node script : Run a Node script from a location that you specify
   • Custom : You can enter any other command here, for example, only building an Nx app ( npx nx-ignore )
4. When your deployment enters the BUILDING state, the command you’ve entered in the Ignored Build Step section will be run. The command will always exit with either code 1 or 0 :
   • If the command exits with code 1 , the build continues as normal
   • If the command exits with code 0 , the build is immediately aborted, and the deployment state is set to CANCELED

Canceled builds are counted as full deployments as they execute a build command in the build step. This means that any canceled builds initiated using the ignore build step will still count towards your deployment quota.

To learn about more advanced usage see the «How do I use the Ignored Build Step field on Vercel?» guide.

Ignore Build Step on redeploy

If you have set an ignore build step command or script, you can also skip the build step when redeploying your app:

1. From the Vercel dashboard, select your project
2. Select the Deployments tab and find your deployment
3. Click the ellipses (. ) and from the context menu, select Redeploy
4. Uncheck the Use project’s Ignore Build Step checkbox

Deploy Hooks

​ Vercel supports deploy hooks , which are unique URLs that accept HTTP POST requests and trigger deployments. Check out our Deploy Hooks documentation to learn more.

Deployment Protection

Protect your project deployments with Vercel Authentication and Password Protection. See Deployment Protection to learn more.

Security settings

Select the Security menu item from your project settings page to edit your project’s security settings.

Logs and source protection

By default, the paths mentioned below can only be accessed by you and members of your Vercel Team. Turning off Logs and Source Protection will make them publicly accessible.

• /_src : Displays the source code and build output.
• /_logs : Displays the build logs.

This setting is overwritten when a Deployment is created using Vercel CLI with the —public option or the public property in vercel.json .

Do not edit this setting if you don’t want your source code or logs to be publicly accessible.

For Deployments created before July 9th, 2020 at 7:05 AM (UTC), only the Project Settings is considered for determining whether the Deployment’s Logs and Source are publicly accessible or not. It doesn’t matter if the `—public` flag was passed when creating those Deployments.

Git fork protection

If you receive a pull request from a fork of your repository that includes a change to the vercel.json file or the Project has Environment Variables, ​ Vercel will require authorization from you or a Team Member to deploy the pull request.

This behavior protects you from leaking sensitive Project information.

You can disable this protection in the Security section of your Project Settings.

Do not disable this setting until you review Environment Variables in your Project as well as vercel.json in your source code.

Pausing a project

You can choose to temporarily pause a project to ensure that you do not incur usage from metered resources on your production deployment.

To pause a project, you must use the REST API:

1. Ensure you have access token scoped to your team to authenticate the API
2. Create a webhook that calls the pause project endpoint:
3. You’ll need to pass a path parameter of the Project ID and query string of Team ID:

https://api.vercel.com/v1/projects//pause?teamId= 

When you pause your project, any users accessing your production deployment will see a 503 error.

You can manually make a POST request to the pause project endpoint without using webhook.

Resuming a project

Resuming a project can either be done through the REST API or your project settings:

1. Go to your team’s dashboard and select your project. When you select it, you should notice it has a paused icon in the scope selector
2. Select the Settings tab
3. You’ll be presented with a banner notifying you that your project is paused and your production deployment is unavailable
4. Select the Resume Service button
5. In the dialog that appears, confirm that you want to resume service of your project’s production deployment by selecting the Resume button

Your production deployment will resume service within a few minutes. You do not need to redeploy it.

Deleting a project

Deleting your project will also delete the deployments and domains within it. If you have any deployments that are assigned to a custom domain and do not want them to be removed, make sure to deploy and assign them to the custom domain under a different project first.

To delete a project, choose a project from the dashboard, then select the Settings tab.

At the bottom of the General page, you’ll see the Delete Project section. Confirm that you’d like to delete the project and click the Delete button.

Transferring a project

You can transfer projects between your Vercel accounts with zero downtime and no workflow interruptions .

Projects can be transferred between plans as long as the project owner is a member of both the source and destinations of the transfer. For example, a project can be transferred from a personal account (Hobby) to an Enterprise account, and vice versa.

You must be an owner of the team you’re transferring from, and a member of the team you’re transferring to. For example, you can transfer a project from your Hobby account to an Enterprise team account, and vice versa if you’re an owner on the Enterprise team.

During the transfer, all of the project’s dependencies will be moved or copied over to the new Vercel Team namespace with absolutely no downtime.

Telegram FAQ

This FAQ provides answers to basic questions about Telegram.
Check out our Advanced FAQ for more technical information.

Telegram keeps evolving and adding new features, so this document may contain outdated information. We expect to finish updating the FAQ, Bot Manuals, and other documents within a few months.

• What is Telegram?
• Who is it for?
• How is it different from WhatsApp?
• How old is Telegram?
• Is it available on my device?
• Who are the people behind Telegram?
• Where is Telegram based?
• How do you make money?
• What are your thoughts on internet privacy?
• What about GDPR?
• Do you process takedown requests?
• Do you process data requests?

• Who can I message?
• Who can message me?
• Who has Telegram?
• Inviting friends
• What do the check marks mean in Telegram?
• Can I hide my ‘last seen’?
• Who can see me ‘online’?
• What is ‘People Nearby’?
• Can I delete my messages?
• Voice, Video and Group calls
• Using emoticons

• What makes Telegram groups cool?
• How are channels and groups different?
• Creating a group
• Adding members and using Invite Links

• What are usernames? How do I get one?
• What are Collectible Usernames? How are they different from basic usernames?
• How does t.me work?
• What can I use as my username?
• Do I need a username?
• Will people know my number?
• How do I delete my username?
• What do I do if my username is taken?
• What if someone is pretending to be me?

• How secure is Telegram?
• How do you encrypt data?
• Why should I trust you?
• Do I need to trust Telegram for it to be secure?
• What if my hacker friend doubts you?
• Can Telegram protect me against everything?
• How does 2-Step Verification work?

• What is a secret chat?
• Starting a secret chat
• Using the self-destruct timer
• Screenshot alerts
• Encryption key picture
• Why not make all chats ‘secret’?

• Who can see my phone number?
• I have a new phone number, what do I do?
• Log out of Telegram
• Change your phone number
• Delete your Telegram account
• How does account self-destruction work?
• My phone was stolen. What do I do?

• How do I create a bot?
• How do I get rid of a bot?
• Are bots safe?
• Where can I get more bots?

• Can I get Telegram’s server-side code?
• Can I use my own server?
• Can I use the Telegram API?
• Do you have a Privacy Policy?
• What does the iOS privacy sheet mean?
• Why do you have two apps in the Mac App Store?
• Can I translate Telegram?
• Can I help?

• SMS, login, register
• Getting a login code via a phone call
• Getting codes via Telegram
• Notification problems
• Problems with contacts
• Deleting contacts on Android
• Secret Chats
• Can’t send messages to non contacts
• Telegram uses the camera or microphone in the background

General Questions

Q: What is Telegram? What do I do here?

Telegram is a messaging app with a focus on speed and security, it’s super-fast, simple and free. You can use Telegram on all your devices at the same time — your messages sync seamlessly across any number of your phones, tablets or computers. Telegram has over 700 million monthly active users and is one of the 10 most downloaded apps in the world.

With Telegram, you can send messages, photos, videos and files of any type (doc, zip, mp3, etc), as well as create groups for up to 200,000 people or channels for broadcasting to unlimited audiences. You can write to your phone contacts and find people by their usernames. As a result, Telegram is like SMS and email combined — and can take care of all your personal or business messaging needs. In addition to this, we support end-to-end encrypted voice and video calls, as well as voice chats in groups for thousands of participants.

Q: Who is Telegram for?

Telegram is for everyone who wants fast and reliable messaging and calls. Business users and small teams may like the large groups, usernames, desktop apps and powerful file sharing options.

Since Telegram groups can have up to 200,000 members, we support replies, mentions and hashtags that help maintain order and keep communication in large communities efficient. You can appoint admins with advanced tools to help these communities prosper in peace. Public groups can be joined by anyone and are powerful platforms for discussions and collecting feedback.

In case you’re more into pictures, Telegram has animated gif search, a state of the art photo editor, and an open sticker platform (find some cool stickers here or here). What’s more, there is no need to worry about disk space on your device. With Telegram’s cloud support and cache management options, Telegram can take up nearly zero space on your phone.

Those looking for extra privacy should check out our advanced settings and rather revolutionary policy. And if you want secrecy, try our device-specific Secret Chats with self-destructing messages, photos, and videos — and lock your app with an additional passcode.

We keep evolving — check out our Brief History of Telegram and follow us on twitter and Telegram to stay in touch.

Q: How is Telegram different from WhatsApp?

Unlike WhatsApp, Telegram is a cloud-based messenger with seamless sync. As a result, you can access your messages from several devices at once, including tablets and computers, and share an unlimited number of photos, videos and files (doc, zip, mp3, etc.) of up to 2 GB each.

Telegram needs less than 100 MB on your device – you can keep all your media in the cloud without deleting things – simply clear your cache to free up space.

Thanks to Telegram’s multi-data center infrastructure and encryption, it is faster and way more secure. On top of that, private messaging on Telegram is free and will stay free — no ads, no subscription fees, forever.

Telegram’s API and code is open, and developers are welcome to create their own Telegram apps. We also have a Bot API, a platform for developers that allows anyone to easily build specialized tools for Telegram, integrate any services, and even accept payments from users around the world.

And that’s just the tip of the iceberg.

Q: How old is Telegram?

Telegram for iOS was launched on August 14, 2013. The alpha version of Telegram for Android officially launched on October 20, 2013. More and more Telegram clients appear, built by independent developers using Telegram’s open platform.

Q: Which devices can I use?

You can use Telegram on smartphones, tablets, and even computers. We have apps for iOS (11.0 and above), Android (6.0 and up), a native macOS app and a universal desktop app for Windows, macOS, and Linux. Telegram Web can also help to quickly do something on the go.

You can log in to Telegram from as many of your devices as you like — all at the same time. Just use your main mobile phone number to log in everywhere, your cloud chats will sync instantly.

The Telegram API is open for developers, should you want to build your own applications for other platforms.

Q: Who are the people behind Telegram?

Telegram is supported by Pavel Durov and his brother Nikolai. Pavel supports Telegram financially and ideologically while Nikolai’s input is technological. To make Telegram possible, Nikolai developed a unique custom data protocol, which is open, secure and optimized for work with multiple data-centers. As a result, Telegram combines security, reliability and speed on any network.

Q: Where is Telegram based?

The Telegram development team is based in Dubai.

Most of the developers behind Telegram originally come from St. Petersburg, the city famous for its unprecedented number of highly skilled engineers. The Telegram team had to leave Russia due to local IT regulations and has tried a number of locations as its base, including Berlin, London and Singapore. We’re currently happy with Dubai, although are ready to relocate again if local regulations change.

Q: Will you have ads in my private chats and groups? Or sell my data? Or steal my beloved and enslave my children?

No. See this post for details.

Q: How are you going to make money out of this?

We believe in fast and secure messaging that is also 100% free.

Our founder and CEO Pavel Durov, who financed Telegram throughout most of its history, has outlined a strategy to make Telegram sustainable in this post.

Following this plan, Telegram has implemented sustainable forms of monetization that prioritize its users:

• In 2021, Telegram launched Sponsored Messages – minimalist, privacy-conscious advertisements that can appear in certain public channels.
• In 2022, Telegram launched a Premium subscription which users can purchase to both support the app and unlock additional exclusive features.

These revenue streams help us pay for infrastructure costs and developer salaries, however making profits will never be an end-goal for Telegram.

Q: What are your thoughts on internet privacy?

We think that the two most important components of Internet privacy should be:

1. Protecting your private conversations from snooping third parties, such as officials, employers, etc.
2. Protecting your personal data from third parties, such as marketers, advertisers, etc.

Telegram’s aim is to create a truly free messenger, with a revolutionary privacy policy.

Q: What about GDPR?

The General Data Protection Regulation (GDPR) came into force in Europe on May 25, 2018. Since taking back our right to privacy was the reason we made Telegram, there wasn’t much we had to change. We don’t use your data for ad targeting, we don’t sell it to others, and we’re not part of any mafia family “family of companies.”

Telegram only keeps the information it needs to function as a feature-rich cloud service. For example, your cloud chats – so that you can access them from any devices without using third-party backups, or your contacts – so that you can rely on your existing social graph when messaging people on Telegram. Please see our Privacy Policy for more information.

• Request a copy of all your data that Telegram stores.
• Contact us about Data Privacy.

Q: There’s illegal content on Telegram. How do I take it down?

All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them.

But sticker sets, channels, and bots on Telegram are publicly available. If you find sticker sets or bots on Telegram that you think are illegal, please ping us at abuse@telegram.org.

You can also use the ‘report’ buttons right inside our apps, see this post on our official @ISISwatch channel for details.

Note: If a scammer is pretending to be you, contact @NoToScam

Q: How do I send a request under EU Regulation 2021/784?

The Regulation (EU) 2021/784 of the European Parliament and of the Council of 29 April 2021 on addressing the dissemination of terrorist content online (Terrorist Content Online Regulation, or TCO Regulation) allows authorities in EU countries to send removal requests for terrorist content, if it is discovered on Telegram’s public platform. We have also designated a third party, European Digital Services Representative (EDSR), to assist us with TCO-related communications.

Users whose publications were taken down in connection with the TCO Regulation can request details on why their publications were considered terrorist and how to challenge the removal:

• by writing to EDSR at Avenue Huart Hamoir 71, 1030 Brussels, Belgium, or
• by contacting the @EURegulation bot on Telegram and using the command /tco_ask .

Q: Is Telegram a “very large online platform” according to the EU Digital Services Act?

No. As of August 2023, Telegram had an estimated average of 39.5 million EU users over the preceding 6 months. This is lower than the threshold of 45 million users required for designation as a “very large online platform.”

The number of active users relevant for calculating this threshold is believed to be even lower, since only some of Telegram’s functions may qualify as “online platforms” under the Digital Services Act.

Q: A bot or channel is infringing on my copyright. What do I do?

All Telegram chats and group chats are private amongst their participants. We do not process any requests related to them. But sticker sets, channels, and bots on Telegram are publicly available.

If you see a bot, channel, or sticker set that is infringing on your copyright, kindly submit a complaint to dmca@telegram.org. Please note that such requests should only be submitted by the copyright owner or an agent authorized to act on the owner’s behalf.

Q: Wait! 0_o Do you process take-down requests from third parties?

Our mission is to provide a secure means of communication that works everywhere on the planet. To do this in the places where it is most needed (and to continue distributing Telegram through the App Store and Google Play), we have to process legitimate requests to take down illegal public content (e.g., sticker sets, bots, and channels) within the app. For example, we can take down sticker sets that violate intellectual property rights or porn bots.

User-uploaded stickers sets, channels, and bots by third-party developers are not part of the core Telegram UI. Whenever we receive a complaint at abuse@telegram.org or dmca@telegram.org regarding the legality of public content, we perform the necessary legal checks and take it down when deemed appropriate.

Please note that this does not apply to local restrictions on freedom of speech. For example, if criticizing the government is illegal in some country, Telegram won’t be a part of such politically motivated censorship. This goes against our founders’ principles. While we do block terrorist (e.g. ISIS-related) bots and channels, we will not block anybody who peacefully expresses alternative opinions.

Q: My bot or sticker set was banned unfairly, what do I do?

If you think we banned your bot, channel, or sticker set for no apparent reasons, drop us a line at abuse@telegram.org.

Q: Do you process data requests?

Secret chats use end-to-end encryption, thanks to which we don’t have any data to disclose.

To protect the data that is not covered by end-to-end encryption, Telegram uses a distributed infrastructure. Cloud chat data is stored in multiple data centers around the globe that are controlled by different legal entities spread across different jurisdictions. The relevant decryption keys are split into parts and are never kept in the same place as the data they protect. As a result, several court orders from different jurisdictions are required to force us to give up any data.

Thanks to this structure, we can ensure that no single government or block of like-minded countries can intrude on people’s privacy and freedom of expression. Telegram can be forced to give up data only if an issue is grave and universal enough to pass the scrutiny of several different legal systems around the world.

To this day, we have disclosed 0 bytes of user data to third parties, including governments.

Telegram Basics

Q: Who can I write to?

You can write to people who are in your phone contacts and have Telegram. Another way of contacting people is to type their Telegram username into the search field – you don’t need to know their phone number to do this.

Q: Who can contact me?

People can contact you on Telegram if they know your phone number or if you message them first.

If they don’t know your phone number, they can find you in these cases:

• When you both are members of the same group.
• If you set a public username. Others can use Global Search and find you by your username.
• If you opt-in to appear in the People Nearby section (this is turned off by default).

Q: How do I know who in my contacts has Telegram?

Your contacts, who have Telegram, are shown at the top of your Contacts. They also have pictures.

Q: How do I invite my friends?

Android: Open the app menu (swipe right in chat list) > Invite Friends. Then choose an application via which you would like to send out invitations.

You can give your friends a t.me link with your username so that they can easily find you on Telegram even if they don’t have your phone number.

Q: What do the check marks mean?

One check — message delivered to the Telegram cloud and your friend has been notified if he allows notifications.
Two checks — message read (your friend opened Telegram and opened the conversation with the message).

We don’t have a ‘delivered to device’ status for messages because Telegram can run on as many devices as you want. So which particular one would that check mean?

Q: Can I hide my ‘last seen’ time?

You can choose who sees this info in Privacy and Security settings.

Remember that you won’t see Last Seen timestamps for people with whom you don’t share your own. You will, however, see an approximate last seen value. This keeps stalkers away but makes it possible to understand whether a person is reachable over Telegram. There are four possible approximate values:

• Last seen recently — covers anything between 1 second and 2-3 days
• Last seen within a week — between 2-3 and seven days
• Last seen within a month — between 6-7 days and a month
• Last seen a long time ago — more than a month (this is also always shown to blocked users)

Q: Who can see me ‘online’?

The last seen rules apply to your online status as well. People can only see you online if you’re sharing your last seen status with them.

There are some exceptions because sometimes it is obvious that you are online. Regardless of the last seen settings, people will see you online for a brief period (~30 seconds) if you do the following:

• Send them a message in a one-on-one chat or in a group where you both are members.
• Read a message they sent you in a one-on-one chat.
• Broadcast a “typing…” status to their chat with you or to a group where you both are members.

If you’re not sharing your last seen timestamp with someone and don’t do anything of the above, they’ll never see you online. Another way of achieving this is to block that person.

Q: What is People Nearby?

People Nearby is an optional feature that allows Telegram users to explore local groups, find friends to chat with in their area, or quickly exchange contacts with people who are close.

You can find it in Contacts > Find People Nearby, as well as directly in the side menu on Android.

While you have the People Nearby section open on your screen, people who are very close will be able to see you there – so that it’s easy to exachange contacts. If you don’t open the section, others will never see you in ‘People Nearby’.

Note: People Nearby is never turned on by default – users must manually enable it. If you are receiving messages from someone you don’t know, see Q: Who can contact me?

You can also choose to permanently add your profile to the list of nearby people by tapping Make Myself Visible. After becoming visible, you can remove your profile from the list at any time by tapping Stop Showing Me.

To protect user privacy, ‘People Nearby’ always shows distances to approximate locations within an area that spans up to 800 meters in diameter. (This is affected by latitude, so if you’re broadcasting your location from the Arctic Circle, it may be closer to 300 meters.)

Q: Can I delete my messages?

Yes. You can always delete any messages you sent or received for both sides in any one-on-one conversation (in groups, it’s still your own messages only). You can also clear the entire chat history on both ends. On Telegram, deleted messages do not leave a mark in the chat.

Together with privacy settings for forwarded messages, this makes exchanging Telegram messages similar to talking face to face (without a tape recorder). As a result, users no longer need to worry about the data accumulating in their chats over the years. Both parties in a conversation have full control over what does and what doesn’t belong to their online identity.

Q: Can I make calls via Telegram?

Yes! You can make end-to-end encrypted Voice Calls and Video Calls.

If you want more participants, try starting a Voice Chat in one of the groups you created. Voice Chats add a live layer of ephemeral talk to the group. They can be used as virtual office spaces for teams or informal lounges for any community. While Voice Chats are not group calls, they can achieve similar goals.

Q: How can I use emoticons?

Type one word in your input field to get relevant emoji suggestions. You can also type “:” followed by any keyword to open emoji search – like :heart.

You can suggest missing keywords for emoji in your language using this interface (this will open suggestions for English, don’t forget to change to your language in the left menu).

Groups and Channels

Q: What makes Telegram groups cool?

Telegram groups can have up to 200,000 members each and are extremely powerful communication tools. Here are a few key features that make them stand out in the messaging world:

Unified history
Edit your messages after posting, delete them so that they disappear for everyone.

Cross-platform availability
Access your messages anytime, from any number of your mobile or desktop devices.

Instant search
Find the message you’re looking for, even among millions. Filter by sender to make searching easier.

Replies, mentions, hashtags
Easily trace a conversation and keep communication efficient, no matter the group size.

Smart notifications
Mute the group to get notifications only when people mention you or reply to your messages.

Pinned messages
You can pin any message to be displayed at the top of the chat screen. All members will get a notification — even if they muted ordinary messages from your group.

Moderation tools
Appoint administrators that can mass-delete messages, control membership, and pin important messages. Define their admin privileges with granular precision.

Group permissions
Set default permissions to restrict all members from posting specific kinds of content. Or even restrict members from sending messages altogether – and let the admins chat amongst themselves while everybody else is watching.

File sharing
Send and receive files of any type, up to 2 GB in size each, access them instantly on your other devices.

Public groups
Get a short link for your group and make it public, like t.me/publictestgroup. This way, anybody can view the group’s entire chat history and join to post messages.

Customization via bots
Create custom tools for any specific needs using our Bot API and Inline Bots.

Q: What’s the difference between groups and channels?

Telegram groups are ideal for sharing stuff with friends and family or collaboration in small teams. But groups can also grow very large and support communities of up to 200,000 members. You can make any group public, toggle persistent history to control whether or not new members have access to earlier messages and appoint administrators with granular privileges. You can also pin important messages to the top of the screen so that all members can see them, including those who have just joined.

Channels are a tool for broadcasting messages to large audiences. In fact, a channel can have an unlimited number of subscribers. When you post in a channel, the message is signed with the channel’s name and photo and not your own. Each message in a channel has a view counter that gets updated when the message is viewed, including its forwarded copies.

Q: How do I create a group?

iOS: Start a new message (tap the icon in the top right corner in Chats) > ‘New Group’.
Android: Tap the circular pencil icon in the chat list > ‘New Group’.
Telegram Desktop: Click the menu button in the top left corner > ‘New Group’.

Q: Can I assign administrators?

You can add administrators to help you manage your group and define their privileges with granular precision.

iOS: Go to Group Info (tap the photo in the top right corner on the group‘s chat screen) > Edit > Administrators.
Android: Go to Group Info (tap the name in the header) > the pencil icon (in the top right corner) > Administrators.
Telegram Desktop: When in the group, click ‘…’ in the top right corner > Manage group > Administrators.

Q: How do I add more members? What’s an invite link?

You can add your contacts, or using search by username.

It is easy to migrate existing groups to Telegram by sending people an invite link. To create an invite link, go to Group Info > Add Member > Invite to Group via Link.

Anyone who has Telegram installed will be able to join your group by following this link. If you choose to revoke the link, it will stop working immediately.

Usernames and t.me

Q: What are usernames? How do I get one?

You can set a public username on Telegram. It then becomes possible for other users to find you by that username – you will appear in search under ‘global results’. Please note that people who find you will be able to send you messages, even if they don’t know your number. If you are not comfortable with this, we advise against setting a username on Telegram.

You can set up a username in Settings and use the universal search box in the chat list to search for chats, messages, and usernames.

Q: What are Collectible Usernames? How are they different from basic usernames?

Collectible usernames work just like basic usernames, they appear in Global Search results and have their own links that can be used outside of Telegram: username.t.me and t.me/username.

They can be bought and sold through third-party platforms like Fragment, giving a simple and secure way to acquire and exchange valuable Telegram domains. Acquiring a collectible username gives permanent ownership, verified by the TON blockchain. Owners of collectible usernames can freely assign them to chats, sell them to others, or keep them for later use.

Q: How does t.me work?

Once you’ve set a username, you can give people a t.me/username or a username.t.me link. Opening either of those links on their phone will automatically fire up their Telegram app and open a chat with you. You can share username links with friends, write them on business cards or put them up on your website.

This way people can contact you on Telegram without knowing your phone number.

If you don’t want to set up a public username and don’t mind sharing your number, you can also create a t.me link with your phone number in international format – for example, t.me/+123456789. This type of link can quickly open a chat with you from any app, however, it will only work if your privacy settings let others find you by your phone number.

Q: What can I use as my username?

You can use a-z, 0-9 and underscores. Usernames are case-insensitive, but Telegram will store your capitalization preferences (e.g. Telegram and TeleGram is the same user).

Q: Do I need a username?

You don’t have to get one. Remember that Telegram usernames are public and choosing a username on Telegram makes it possible for people to find you in global search and send you messages even if they don’t have your number. If you are not comfortable with this, we advise against setting up a username.

Q: If someone finds me by username, messages and I reply — will they know my number?

No. Neither party will see another’s phone number (unless this is permitted by your privacy settings). This is similar to the case when you message a person who you’ve met in a Telegram group.

Q: How do I delete my username?

Go to Settings and save an empty username. This will remove your username; people will no longer be able to find you via search. This will not affect existing conversations.

Q: What do I do if my username is taken?

There are two types of username on Telegram, basic usernames and collectible usernames.

Basic Usernames

Telegram basic usernames are distributed on a first-come – first-serve basis.

We understand that certain usernames are part of an online identity for some of us. If your desired username is already taken and it is not registered as a collectible, we can help you acquire it for your account or channel, provided that you have that same username on at least two of these services: Facebook, Twitter, Instagram.

Due to the fact that one account can register multiple bot and channel usernames, we reserve the right to recall usernames assigned to unused bots and channels, as well as openly squatted usernames.
To request a username, contact @Username_bot.

Collectible Usernames
If you want a collectible username but it is taken, you should check if it is available for sale. We cannot assign collectible usernames, they can only be managed by their respective owners.

Q: What if someone is pretending to be me?

If a scammer is pretending to be you, please contact @NoToScam.

Security

If you are an advanced user, you may find our FAQ for the Technically Inclined useful as well.

Q: How secure is Telegram?

Telegram is more secure than mass market messengers like WhatsApp and Line. We are based on the MTProto protocol (see description and advanced FAQ), built upon time-tested algorithms to make security compatible with high-speed delivery and reliability on weak connections. We are continuously working with the community to improve the security of our protocol and clients.

Q: What if I’m more paranoid than your regular user?

We’ve got you covered. Telegram’s special secret chats use end-to-end encryption, leave no trace on our servers, support self-destructing messages and don’t allow forwarding. On top of this, secret chats are not part of the Telegram cloud and can only be accessed on their devices of origin.

Q: So how do you encrypt data?

We support two layers of secure encryption. Server-client encryption is used in Cloud Chats (private and group chats), Secret Chats use an additional layer of client-client encryption. All data, regardless of type, is encrypted in the same way — be it text, media or files.

Our encryption is based on 256-bit symmetric AES encryption, 2048-bit RSA encryption, and Diffie–Hellman secure key exchange. You can find more info in the Advanced FAQ.

Q: Why should I trust you?

Telegram is open, anyone can check our source code, protocol and API, see how everything works and make an informed decision. Telegram supports verifiable builds, which allow experts to independently verify that our code published on GitHub is the exact same code that is used to build the apps you download from App Store or Google Play.

We welcome security experts to audit our system and appreciate any feedback at security@telegram.org.

On top of that, Telegram’s primary focus is not to bring a profit, so commercial interests will never interfere with our mission.

Q: Do I need to trust Telegram for this to be secure?

When it comes to secret chats, you don’t — just make sure that the visualized key of your secret chat matches the one in your friend’s secret chat settings. More about this below.

Q: What if my hacker friend says they could decipher Telegram messages?

Anyone who claims that Telegram messages can be deciphered is welcome to prove that claim in our competition and win $300,000. You can check out the Cracking Contest Description to learn more.

Any comments on Telegram’s security are welcome at security@telegram.org. All submissions which result in a change of code or configuration are eligible for bounties, ranging from $100 to $100,000 or more, depending on the severity of the issue. Please note that we can not offer bounties for issues that are disclosed to the public before they are fixed.

Q: Can Telegram protect me against everything?

Telegram can help when it comes to data transfer and secure communication. This means that all data (including media and files) that you send and receive via Telegram cannot be deciphered when intercepted by your internet service provider, owners of Wi-Fi routers you connect to, or other third parties.

But please remember that we cannot protect you from your own mother if she takes your unlocked phone without a passcode. Or from your IT-department if they access your computer at work. Or from any other people that get physical or root access to your phones or computers running Telegram.

If you have reasons to worry about your personal security, we strongly recommend using only Secret Chats in official or at least verifiable open-source apps for sensitive information, preferably with a self-destruct timer. We also recommend enabling 2-Step Verification and setting up a strong passcode to lock your app, you will find both options in Settings > Privacy and Security.

Q: How does 2-Step Verification work?

Logging in with an SMS code is an industry standard in messaging, but if you’re looking for more security or have reasons to doubt your mobile carrier or government, we recommend protecting your cloud chats with an additional password.

You can do this in Settings > Privacy and Security > 2-Step Verification. Once enabled, you will need both an SMS code and a password to log in. You can also set up a recovery email address that will help regain access, should you forget your password. If you do so, please remember that it’s important that the recovery email account is also protected with a strong password and 2-Step Verification when possible.

Check this out for tips on creating a strong password that is easy to remember.

Q: Why can jailbroken and rooted devices be dangerous?

Using a rooted or jailbroken device makes it easier for a potential attacker to gain full administrative control over your device — root access.

A user with root access can easily bypass security features built into the operating system, read process memory or access restricted areas, such as the internal storage. Once an attacker has root access, any efforts to mitigate threats become futile. No application can be called safe under these circumstances, no matter how strong the encryption.

Secret Chats

Q: How are secret chats different?

Secret chats are meant for people who want more secrecy than the average fella. All messages in secret chats use end-to-end encryption. This means only you and the recipient can read those messages — nobody else can decipher them, including us here at Telegram (more on this here). On top of this, Messages cannot be forwarded from secret chats. And when you delete messages on your side of the conversation, the app on the other side of the secret chat will be ordered to delete them as well.

You can order your messages, photos, videos and files to self-destruct in a set amount of time after they have been read or opened by the recipient. The message will then disappear from both your and your friend’s devices.

All secret chats in Telegram are device-specific and are not part of the Telegram cloud. This means you can only access messages in a secret chat from their device of origin. They are safe for as long as your device is safe in your pocket.

Q: How do I start a secret chat?

Open the profile of the user you want to contact. Tap on ‘…’, then ‘Start Secret Chat’.

Remember that Telegram secret chats are device-specific. If you start a secret chat with a friend on one of your devices, this chat will only be available on that device. If you log out, you will lose all your secret chats. You can create as many different secret chats with the same contact as you like.

Q: How do self-destructing messages work?

The Self-Destruct Timer is available for all messages in Secret Chats and for media in private cloud chats.

To set the timer, simply tap the clock icon (in the input field on iOS, top bar on Android), and then choose the desired time limit. The clock starts ticking the moment the message is displayed on the recipient’s screen (gets two check marks). As soon as the time runs out, the message disappears from both devices. We will try to send a notification if a screenshot is taken.

Please note that the timer in Secret Chats only applies to messages that were sent after the timer was set. It has no effect on earlier messages.

Q: Can I be certain that my conversation partner doesn’t take a screenshot?

Unfortunately, there is no bulletproof way of detecting screenshots on certain systems (most notably, some Android and Windows Phone devices). We will make every effort to alert you about screenshots taken in your Secret Chats, but it may still be possible to bypass such notifications and take screenshots silently. We advise to share sensitive information only with people you trust. After all, nobody can stop a person from taking a picture of their screen with a different device or an old school camera.

Q: What is this ‘Encryption Key’ thing?

When a secret chat is created, the participating devices exchange encryption keys using the so-called Diffie-Hellman key exchange. After the secure end-to-end connection has been established, we generate a picture that visualizes the encryption key for your chat. You can then compare this image with the one your friend has — if the two images are the same, you can be sure that the secret chat is secure, and no man-in-the-middle attack can succeed.

Newer versions of Telegram apps will show a larger picture along with a textual representation of the key (this is not the key itself, of course!) when both participants are using an updated app.

Always compare visualizations using a channel that is known to be secure — it’s safest if you do this in person, in an offline meeting with the conversation partner.

Q: Why not just make all chats ‘secret’?

All Telegram messages are always securely encrypted. Messages in Secret Chats use client-client encryption, while Cloud Chats use client-server/server-client encryption and are stored encrypted in the Telegram Cloud (more here). This enables your cloud messages to be both secure and immediately accessible from any of your devices – even if you lose your device altogether.

The problem of restoring access to your chat history on a newly connected device (e.g. when you lose your phone) does not have an elegant solution in the end-to-end encryption paradigm. At the same time, reliable backups are an essential feature for any mass-market messenger. To solve this problem, some applications (like Whatsapp and Viber) allow decryptable backups that put their users’ privacy at risk – even if they do not enable backups themselves. Other apps ignore the need for backups altogether and leave their users vulnerable to data loss.

We opted for a third approach by offering two distinct types of chats. Telegram disables default system backups and provides all users with an integrated security-focused backup solution in the form of Cloud Chats. Meanwhile, the separate entity of Secret Chats gives you full control over the data you do not want to be stored.

This allows Telegram to be widely adopted in broad circles, not just by activists and dissidents, so that the simple fact of using Telegram does not mark users as targets for heightened surveillance in certain countries. We are convinced that the separation of conversations into Cloud and Secret chats represents the most secure solution currently possible for a massively popular messaging application.

Your Account

Q: Who can see my phone number?

On Telegram, you can send messages in private chats and groups without making your phone number visible. By default, your number is only visible to people who you’ve added to your address book as contacts. You can further modify this in Settings > Privacy and Security > Phone Number.

Note that people will always see your number if they know it already and saved it in their address book.

Q: I have a new phone number, what do I do?

Each phone number is a separate account on Telegram. You have several options if you are using multiple phone numbers:

• If you will no longer use the old number (e.g., you moved to a new country or changed your number for good), simply go to Settings and change the number connected to your Telegram account to the new number. Important: make sure you have access to your connected phone number – otherwise you risk losing access to your account.
• If you will use the new number for a limited time (e.g., you’re on a trip or vacation), there’s no need to do anything.
• If you want to keep using both numbers (e.g., you have a work phone and personal phone), choose one as your Telegram number. You may create another Telegram account on the second number as well, for example, if you want to keep work and personal chats separated. It is possible to log in to one Telegram app with up to 3 different accounts at once.

Q: How do I log out?

Most users don’t need to log out of Telegram:

• You can use Telegram on many devices at the same time. Just use the same phone number to log in on all devices.
• You can go to Settings > Data and Storage > Storage Usage> Clear cache to free up space on your device without logging out.
• If you use Telegram with multiple phone numbers, you can switch between accounts without logging out.
• If you use Telegram on a shared device, you can set up a passcode in Settings > Privacy and Security to make sure only you have access to your account.

If you do want to log out for some reason, here’s how you do that:

iOS: Go to Settings > Edit > Log out.
Android, Telegram Desktop: Go to Settings > … (in the top right corner) > Log out.

If you log out, you will keep all your cloud messages. However, you will lose all your Secret Chats and all messages inside those secret chats when you log out.

Note that logging out does not trigger remote deletion of your secret chat messages on your partner’s device — to do that, choose ‘Clear History’ first.

Q: How do I change my phone number?

You can change your number in Telegram and keep everything, including all your contacts, messages, and media from the Telegram cloud, as well as all your Secret Chats on all devices.

To change your number, go to Settings, then tap on your phone number (just above the username), then ‘Change Number’. If you already have a different Telegram account on the target number, you’ll need to delete that account first.

Q: How do I delete my account?

If you would like to delete your account, you can do this on the deactivation page. Deleting your account permanently removes all your messages and contacts. All groups and channels that you’ve created are orphaned and left without a creator but admins retain their rights.

This action must be confirmed via your Telegram account and cannot be undone.

We recommend using a non-mobile browser for this process.
Note that you’ll receive the code via Telegram, not SMS.

Q: What happens if I delete my account?

As was just mentioned above, all your data will be flushed from our system: all messages, groups, and contacts associated with your account will be deleted. That said, your contacts will still be able to chat in the groups that you have created, and they will still have their copy of the messages you sent them. So if you want to send messages that can vanish without a trace, try using our self-destruct timer instead.

Termination of a Telegram account is irreversible. If you sign up again, you will appear as a new user and will not get your history, contacts or groups back. People, who have your phone number in their contacts, will be notified. The new user will be displayed as a separate conversation in their messages list and their conversation history with this new user will be empty.

Q: How does account self-destruction work?

Telegram is not a commercial organization, and we value our disk space greatly. If you stop using Telegram and don’t come online for at least six months, your account will be deleted along with all messages, media, contacts and every other piece of data you store in the Telegram cloud. You can change the exact period after which your inactive account will self-destruct in Settings.

Q: Can I delete my data without deleting my account?

You can delete most of your data without deleting your Telegram account.

To delete individual messages or entire chats for both parties at any time, simply tap on a message (or hold to select any number of chats) and tap on the delete icon, then check the option to delete for both parties.

Many relevant settings are available in Settings > Privacy & Security (on iOS, there is one more step > Data Settings), for example:

• To delete your Synced Contacts, choose Delete Synced Contacts.
• To delete your Cloud Drafts, choose Delete All Cloud Drafts (on Android, this option is in Settings > Data and Storage).
• To delete suggestion metadata about contacts and bots you message frequently, turn off Suggest Frequent Contacts.

• To delete your profile pictures, open your profile > tap on your profile picture > > Delete.
• To delete the stories you posted go to My Stories, then hold to select and tap on the delete icon in the top right corner.
• To delete your call history go to Calls > / > Delete All Calls.

Q: My phone was stolen, what do I do?

First of all, sorry about your phone. Unfortunately, the phone number is the only way for us to identify a Telegram user at the moment. We don’t collect additional information about you, so whoever has the number, has the account. This means we can’t help you unless you have access either to the phone number or to Telegram itself on any of your devices.

I have access to Telegram on another device

1. Go to Telegram Settings > Privacy and Security and turn on Two-Step Verification. This way the phone number alone will not be enough to log in to your account.
2. Go to Settings > Devices (or Privacy & Security > Active Sessions) and terminate your Telegram session on the old device. Whoever has your phone will not be able to log in again, since they don’t know your password.
3. Contact your phone provider, so that they block your old SIM and issue a new one with your number.
4. If you decide to switch to a new phone number, don’t forget to go to Settings, tap on your phone number and change your Telegram number to the new one.

I don’t have access to Telegram on any other devices

1. First and foremost, you need to contact your phone provider, so that they block your old SIM and issue a new one with your number.
2. Wait till you receive your new SIM with the old number, log in to Telegram, then go to Settings > Devices (or Privacy & Security > Active Sessions) and terminate your Telegram session on the old device.

Removing sensitive data

Common thieves usually throw out the SIM card immediately (the phone is harder to locate this way), then wipe the devices and sell them, so there isn’t much risk for the data in case of regular petty theft. But if you have reasons to worry about the data on the device and are unable to log out the other device, it is best that you wipe it remotely. You can read more about it here: Apple iOS, Android. Unfortunately, this requires you to have prepared in advance for this scenario.

You can delete your Telegram account if you are logged in on at least one of your other devices (mobile or desktop). Note that inactive Telegram accounts self-destruct automatically after a period of time — 6 months being the default setting.

Bots

If you’re a developer, you may find our Bots FAQ more useful.

Q: What are bots?

Bots are like small programs that run right inside Telegram. They are made by third-party developers using the Telegram Bot API.

Q: How do I create a bot?

Creating Telegram bots is super-easy, but you will need at least some skills in computer programming. If you’re sure you’re up to it, our Introduction for Developers is a good place to start.

Unfortunately, there are no out-of-the-box ways to create a working bot if you are not a developer. But we’re sure you’ll soon find plenty of bots created by other people to play with.

Q: A bot is sending me messages, how do I make it stop?

If you don’t want a bot to send you messages, feel free to block it – same as you would block a human user. Some Telegram clients have a ‘Stop Bot’ button right in the bot’s profile.

That said, most bot developers offer commands that silence the bot, check its /help for clues.

Q: Are bots safe?

Yes. Bots are no different from human users that you meet in groups for example. They can see your public name, username, and profile pictures, and they can see messages you send to them, that’s it. They can’t access your last seen status and don’t see your phone number (unless you decide to give it to them yourself).

Naturally, any bot should be treated as a stranger — don’t give them your passwords, Telegram codes or bank account numbers, even if they ask nicely. Also, be careful when opening files sent by bots, same as you would deal with ordinary humans. Example: If a bot sent us a file called OpenMe.exe, we probably wouldn’t open it.

Q: If I add a bot to my group, can it read my messages?

Bots can work in two modes when you add them to groups. By default, bots only see messages that are meant for them. In this case, you’ll see ‘has no access to messages’ in the group members list next to the bot.

Some bots need more information to work, so developers may disable the privacy mode. In this case, the bot will see all messages sent to the group, and you will see ‘has access to messages’ in the members list next to the bot.

If your group contains very sensitive information, maybe it’s better to avoid adding bots you don’t trust 100%.

Q: Are bots made by Telegram?

No. While we have some official bots for specific purposes (like @gif or @Stickers, we don’t usually make bots. Bots are made by third-party developers using the Telegram Bot API and platform.

Q: Where can I find more bots?

There is no official store at the moment, so you’ll have to ask your friends or search the web for now. We’re pretty sure you’ll find some bots to play with.

Deeper questions

Q: Can I get Telegram’s server-side code?

All Telegram client apps are fully open source. We offer verifiable builds both for iOS and Android – this technology allows to independently verify that the application you download from the app stores was built using the exact same code that we publish.

By contrast, publishing the server code doesn’t provide security guarantees neither for Secret Chats nor for Cloud Chats. This is because – unlike with the client-side code – there’s no way to verify that the same code is run on the servers.

As for Secret Chats, you don’t need the server-side code to check their integrity – the point of end-to-end encryption is that it must be solid regardless of how the servers function.

In a post on his channel, Pavel Durov explained why Telegram hasn’t published the server code, even as a publicity stunt.

The encryption and API used on Telegram’s servers are fully documented and open for review by security experts. We welcome any comments at security@telegram.org

Q: Can I run Telegram using my own server?

Our architecture does not support federation yet. Telegram is a unified cloud service, so creating forks where two users might end up on two different Telegram clouds is unacceptable. To enable you to run your own Telegram server while retaining both speed and security is a task in itself. At the moment, we are undecided on whether or not Telegram should go in this direction.

Q: Can I use the Telegram API?

Yes. Developers for all platforms are welcome to use our protocol, API and even source code. Check out the Getting started section of the docs.

Don’t forget about our Bot API that lets you build cool stuff on our platform.

Q: Do you have a Privacy Policy?

Sure. Check this out.

Q: What does the iOS privacy sheet mean?

Apple created privacy sheets to inform users about what data apps may collect, but information there is vague and can be misleading. You can see a detailed explanation of Telegram’s sheet here.

Q: Why do you have two apps in the Mac App Store?

One is our app for macOS, the other is Telegram Lite, the macOS version of our multi-platform client. Both apps are official. Both started out as unofficial applications by two different developers and vary in design and functionality.

Telegram for macOS supports many platform-specific features, such as the MacBook Pro Touch Bar, gesture navigation, integration with the Mac’s Share menu and more. It has every feature from the iOS version of the app including Secret Chats.

Telegram Lite is a lightning-fast app, optimized for work-related tasks and handling large communities. It offers a three-column interface, perfect for multitasking and quick access to media, files and links shared in your chats. This app can also be used to export your Telegram data and chats.

Q: Can I translate Telegram?

Telegram is officially available in English, Spanish, German, Dutch, Italian, French, Arabic, Portuguese, Korean, Malay, Russian and Ukrainian on most platforms, and we are gradually expanding the list of languages built into the apps.

If you don’t like how a specific element in Telegram’s interface is translated in your language, or would like to help us maintain the translation, check out our localization platform. Everyone can suggest translations and vote for the best ones, making Telegram localization a community-driven effort.

If you’re looking to go beyond suggestions for individual phrases and would like to help us maintain the official translation to your language on a continuous basis, you can contact @TelegramAuditions. Please include a hashtag with the English name of your language (e.g. #Albanian) and a few links to phrases on this platform with your translation suggestions or comments. Be sure to read the Style Guide carefully before you apply.

Q: Can I help?

Yes, we are always looking for volunteers to help us with user support. If you would be interested in answering questions about Telegram to users from your country, contact our auditions account.

Before you apply, please check out the Telegram Support Initiative.

Passport

Telegram Passport is a unified authorization method for services that require personal identification. With Telegram Passport, you can upload your documents once, then instantly share your data with services that require real-world ID (finance, ICOs, etc.).

Your identity documents and personal data will be stored in the Telegram cloud using End-to-End Encryption. To Telegram, this data is just random gibberish, and we have no access to the information you store in your Telegram Passport. When you share data, it goes directly to the recipient.

You can find more information about Telegram Passport on our blog.

If you’re a developer or owner of a service that requires real-life ID, kindly take a look at this manual. You can also try requesting Telegram Passport data using this page.

Troubleshooting

Login and SMS

Please make sure you are entering your mobile phone number in the international format.
I.e.: +(country code)(city or carrier code)(your number)

If you are having registration or login problems, please contact us using this form.

Getting a code via a phone call

For security reasons, login codes dictated via a phone call are only available for accounts that have two-step verification enabled (Settings > Privacy & Security > Two-Step Verification).

Please also note that Telegram accounts can only be connected to a mobile number. We currently don’t support landline numbers.

Getting a code via Telegram

If you have recently used one of our apps on another device (it could also be a different app on the same device), we may send the login code via Telegram instead of SMS.

To receive such a code, just check Telegram from any of your connected devices. You will find it in the chat with Telegram, a verified profile with a blue check:

Login code sent via Telegram

WARNING! Please note that getting codes via Telegram should not be considered an alternative to using an up-to-date phone number. In case of a change in numbers, always make sure Telegram is connected to a phone number you control, otherwise you risk losing access to your account forever.

Notification problems

ANDROID

1. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON and Importance is set to “High” or greater.
2. Check whether contact or group is muted.
3. Make sure Google Play Services are installed on your phone.
4. Check notification priority for Telegram in Android settings, it can be called Importance or Behaviour depending on your device.
5. If your phone uses some battery saving software, make sure that Telegram is whitelisted in that application.

NOTE: Huawei and Xiaomi devices have evil task killer services that interfere with the Telegram notification service. For our notifications to work, you need to add Telegram to allowed apps in those devices’ security settings. Huawei: Phone Manager App > Protected Apps > Add Telegram to the list. Xiaomi: Services > Security > Permissions > Autostart, find Telegram and enable autostart.

iOS

1. Go to Telegram Settings — Notifications and Sounds, make sure that notifications are ON in Telegram.
2. Check that notifications are ON in phone Settings.
3. Check, whether contact or group is muted.
4. Shut down Telegram (go to home screen, double tap home button, swipe upwards on Telegram), then go to phone settings, set the alert style for Telegram to NONE. Relaunch Telegram, go to phone settings, set alert style back to banners.

Problems with contacts

If you know your friends have Telegram, but you can’t see them — or they appear as numbers instead of names.

1. Make sure you are using the latest version of the app.
2. Relaunch the app (by terminating it from processes list and launching again).
3. Temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
4. If that didn’t help, re-login. Remember that logging out kills your Secret Chats.

1. Force quit the app (double tap home button, then swipe up on Telegram), then relaunch and check if it helped.
2. If that doesn’t help, temporarily change the name of the contact in phone contacts (add a few symbols, then change back again).
3. If that doesn’t work, re-login: Settings > Edit > Log Out. Remember that logging out kills all your Secret Chats. Then log in again.

Deleting contacts on Android

To delete a contact, open a chat with the person, tap the title in the top area of the chat screen to open their profile, then tap on (⋮) in the top right corner > ‘Delete contact’.

If you want to delete the contact completely, make sure you also delete them from your phone contacts. Telegram stays in sync and will add the contact back if you don’t.

Where did my Secret Chat messages go?

Secret Chats are established between the two devices they were created on. This means that all those messages are not available in the cloud and cannot be accessed on other devices.

Moreover, Secret Chats are also tied to your current login session on the device. If you log out and in again, you will lose all your Secret Chats.

Can’t send messages to non-contacts

When users report unwanted messages from a Telegram account, we apply a limit: Reported accounts can only send messages to people who have their number saved as a contact.

This means that if you randomly contact people you don’t know and send them annoying messages, you may lose the ability to do so in the future.

If you think that this limit was applied to your account wrongly, please visit this page.

Telegram uses the camera or microphone in the background!

Telegram can use the microphone in the background if you minimize the app when making a call, recording a video, or recording a voice/video message.

Permission monitors on Samsung and Xiaomi can inadvertently flag and notify you that Telegram requested access to camera in the background. This happens when the app requests info about the camera — it isn’t using the camera. Unfortunately it may look the same to the Samsung and Xiaomi permission monitors.

Camera info is requested by the app when you tap on the attachment button, or start recording a video or a video message. If you do this and quickly close the app, the already initiated request may try to run asynchronously when the app is already in the background, or be sent when the system wakes up the app to show a notification about a new message. In any case, these requests are only for the camera info, the app never uses the camera itself in the background.

Anyone can check Telegram’s open source code and confirm that the app is not doing anything behind their back. We also offer reproducible builds that can help you prove that the version you downloaded from App Store or Google Play is built from the exact same source code we publish.

Telegram Support

If you have any other questions, please contact Telegram Support (in Telegram go to Settings — Ask a question). Note that we rely on volunteers for support.

If you can’t log in to your account, please use this form.

For media requests, please contact @PressBot on Telegram.

Twitter?

Yep. Follow us! @telegram
Our twitter account in Spanish: @telegram_es
In Italian: @telegram_it
In Korean: @Telegram_kr
In German: @de_telegram
For users from Brazil: @Telegram_br
Our Arabic-speaking users may find @telegram_arabic more interesting.

@SmsTelegram, login help on Twitter

We have a special account that can help you with login problems, @smstelegram. This account is official. Don’t be afraid to DM it the number you use for Telegram, we need this info to investigate issues.

Be careful, we don’t have any other support accounts on any social media platforms.

Facebook or other platforms?

If anyone on Facebook or any other platform is telling you they’re us, they are not.

Сетевая ошибка (Network Error) или невозможность получения доступа к сети (Unable to access the network) для просмотра или прослушивания контента Интернет

Данная ошибка будет появляться, если невозможно установить соединение с Интернет или при возникновении проблемы в сети. Для поиска и устранения неисправностей, приводящих к возникновению различных проблем с подключением, воспользуйтесь описываемой ниже процедурой.

ПРИМЕЧАНИЯ:

• Если для выполнения какого-либо из шагов описываемого ниже решения потребуется информация по конкретной модели, обратитесь к входящей в ее комплект инструкции по эксплуатации.
• Каждый из приведенных ниже шагов представляет собой возможное решение данной проблемы, поэтому проверяйте, не исчезла ли ошибка, после выполнения каждого шага.
• Если появляется сообщение Функция недоступна (Feature not available) или В настоящее время доступ к услуге невозможен (Service cannot be accessed at this time), возможно, имеется какая-либо проблема с самой службой. Подождите некоторое время, затем повторите попытку.
• Если код ошибки появляется на телевизорах, выпущенных в 2014 году и ранее, обратитесь к отдельной статье.
• В случае проблем со службой Netflix обратитесь к следующим ответам на часто задаваемые вопросы.

1. В первую очередь убедитесь, что на телевизоре установлены корректно дата и время. Если они установлены некорректно, подключение к Wi-Fi сетям или работа интернет-служб могут быть недоступны!
2. Проверьте соединение с сетью Интернет с помощью другого устройства, например, компьютера, чтобы убедиться в возможности доступа в Интернет. ПРИМЕЧАНИЕ: Если потребуется, для восстановления или активации Интернет-соединения обратитесь за помощью к своему Интернет-провайдеру.
3. Используя проводное или беспроводное соединение, убедитесь, что было установлено активное соединение с Интернет. ПРИМЕЧАНИЯ:
   • Некоторые маршрутизаторы имеют настройку WMM, которая помогает управлять потоковым видео. Если используется беспроводное соединение, для изменения настройки WMM, которая поможет управлять задержкой и джиттером при передаче мультимедиа по беспроводному соединению, обратитесь за помощью к производителю маршрутизатора.
   • Если для соединения используется беспроводный игровой адаптер, проверьте правильность его настройки .
4. Убедитесь, что на устройстве установлено новейшее системное программное обеспечение. Это можно сделать в меню Настройки (Settings) устройства (рекомендуется) или с данного веб-сайта с помощью компьютера.
5. Проверьте, не появляется ли сообщение об ошибке при получении доступа только к одной конкретной онлайн-службе или контенту. ПРИМЕЧАНИЕ: Если ошибка появляется только при попытке получения доступа к одной конкретной онлайн-службе или контенту, соответствующий сайт может временно не работать, например, по причине проведения технического обслуживания. В таких, достаточно редких случаях, повторите попытку получения доступа к желаемому контенту позднее.
   Также могут быть редкие ситуации, что доступ к определённым сервисам может по каким-то причинам быть нарушен или заблокирован на стороне провайдера: см. пункт 7 для метода проверки этой возможной причины.
6. Перезапустите кабельный модем или маршрутизатор, отсоединив кабель его питания от электрической розетки на одну минуту. Перезагрузка маршрутизатора обычно занимает не более трёх минут.
7. Проверьте подключение телевизора через другое интернет-соединение (провайдера). В очень редких случаях проблемы доступа к определённым сервисам могут быть из-за проблем на стороне провайдера интернета.
   Самым простым способом является запуск на вашем смартфоне функции точки доступа с раздачей через неё мобильного интернета и подключение телевизора к этой точке доступа. Если через неё сервис(ы) будут доступны, то тогда следует обратиться к вашему провайдеру интернета по вопросу проблем доступа через него к серверам определённых служб.
   Примечания: скорость мобильного подключения может быть меньше, чем скорость широкополосного интернета, и плавность воспроизведения контента будет меньше; убедитесь, что ваш тарифный план мобильной связи разрешает раздачу интернета через мобильное устройство.
8. Проблему можно устранить обновлением контента Интернет. Воспользуйтесь приведенной ниже процедурой и попробуйте использовать функции Обновить контент Интернет (Refresh Internet Content), Обновить список (Update List) или Обновить службы (Update Services). ВАЖНО: На телевизорах Sony с операционной системой Android данный шаг не нужен. ПРИМЕЧАНИЕ: После обновления устройства может измениться список Интернет-приложений. Также список может потребоваться обновить, если вы некоторое время не использовали функции Интернет на своем устройстве
   • Для Обновления контента Интернет (Refresh Internet Content) воспользуйтесь следующей процедурой:
     1. Нажмите кнопку ГЛАВНОЕ (HOME) на пульте дистанционного управления.
     2. Выберите Настройки (Settings). ПРИМЕЧАНИЕ: Приведенные ниже шаги могут немного отличаться в зависимости от используемой модели. Для получения информации по конкретной модели обращайтесь к инструкции по ее эксплуатации.
     3. Выберите Настройка (Setup) или Сеть (Network).
     4. Выберите Обновить контент Интернет (Refresh Internet Content).
     1. Нажмите кнопку ГЛАВНОЕ (HOME) на пульте дистанционного управления.
     2. Нажмите на иконку ВИДЕО (VIDEO).
     3. Нажмите кнопку ОПЦИИ (OPTIONS).
     4. Выберите Обновить список (Update List).
     1. На Главном (Home) экране выберите Обновить службы (Update Services).
     • Чтобы сбросить настройки телевизора, воспользуйтесь следующей процедурой.
     • Если используется проигрыватель Blu-ray Disc или сетевой мультимедийный проигрыватель, функцию сброса можно найти в меню Настройки (Settings). ПРИМЕЧАНИЕ: Для полного сброса может потребоваться предпринять три попытки.

     Для просмотра этого видео в Youtube примите все файлы cookie.

     Зайдите в настройки файлов cookie ниже и включите сохранение файлов cookie для Youtube в разделе «Функциональные».

     Похожие публикации:

     1. Где находится кнопка обзор powerpoint
     2. Где находится масса у suzuki jimny
     3. Как получить html код страницы python
     4. Как получить полный путь к файлу python