Что такое apple care plus

Nákup programu AppleCare v ČR

Na většinu zařízení Apple se vztahuje jednoletá omezená záruka. Je jedno jestli zařízení utopíte nebo vám spadne, s AppleCare vždy získáte nárok na zcela nové. Pokud máte vyhovující zařízení, můžete si koupit rozšířené záruční krytí v rámci programu AppleCare+ nebo AppleCare Protection Plan.

Zakoupení záruky AppleCare neoficiálně

Získejte krytí pro způsobilý iPhone, iPad, Mac, Apple Watch, AirPods nebo jiné zařízení.

Zakoupení programu AppleCare v České republice

1. Na iPhonu nebo jiném zařízení otevřete Nastavení.
2. Přejděte do části Obecné > Informace.
3. Zkopírujte si sériové číslo zařízení a zašlete nám je prostřednictvím zprávy.
4. Ověříme, zda je váš produkt způsobilý k nákupu AppleCare a kontaktujeme vás s nabídkou.
5. Po platbě aktivujeme AppleCare na vaše zařízení a můžete využívat všech výhod rozšířené záruky.

Co smlouva kryje?

Další informace

• Pokud s nákupem programu AppleCare pořád potřebujete pomoc, kontaktujte nás.
• V České republice můžete koupit program AppleCare+ do 60 dnů od zakoupení zařízení.

Tento web není provozovaný společností Apple. Naším cílem je komunitní zpřístupnění AppleCare i uživatelům v České republice. Jakmile bude AppleCare v Česku oficiálně spuštěn, tak bude provoz těchto stránek ukončen. Ceny AppleCare naleznete na německých stránkách. Platba probíhá v EUR a nebo převodem podle aktuálního kurzu.

Service and support from the people who know your Apple products best.

Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

One stop for technical support, Apple hardware service, and software support.

Most Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary technical support. To extend your coverage further, purchase AppleCare+.

AppleCare takes care of business, too.

Help Desk Support, OS Support, and Enterprise Support solutions. See how AppleCare professional support products enable more efficient business operations.

Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. Both AppleCare+ and AppleCare+ with Theft and Loss extend that coverage 1 and give you additional features such as 24/7 priority tech support and accidental damage protection.

Apple-certified service and support coverage
24/7 priority access to technical support 2
Get unlimited incidents of accidental damage protection 1
Battery service coverage 1

Choose the coverage that’s right for you.

AppleCare+

AppleCare+ for iPhone includes unlimited incidents of accidental damage protection. 3 Each incident is subject to the service fees listed below, plus applicable tax. In addition, you’ll get Express Replacement Service 4 and 24/7 priority access to Apple experts by chat or phone. 2

AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months. 3 Each incident is subject to the deductible listed below.

Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process. 5

Service fees and deductibles at a glance

Incidents covered
Screen or back glass 6 damage
Other accidental damage
Theft or loss
Screen or back glass 6 damage
Other accidental damage
Theft or loss

One stop for support

Minimize the amount of time without your iPhone with Express Replacement Service

Because Apple designs iPhone, iOS, and many applications, iPhone is a truly integrated system. And only AppleCare+ products provide one-stop service and support from Apple experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options. 7

• 24/7 priority access to Apple experts via chat or phone
• Same-day service in most major metropolitan areas worldwide 7
• Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair 4
• Mail-in repair: Mail in your iPhone using a prepaid shipping box provided by Apple
• Carry-in repair: Take your iPhone to an Apple Store or other Apple Authorized Service Provider
• Theft and Loss coverage: If your iPhone is lost or stolen, a replacement can be shipped to you in any country where Theft and Loss coverage is available 7

Hardware coverage

Get unlimited incidents of accidental damage protection 1
Get battery service if it retains less than 80% of its original capacity

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you’ll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. 3 Each incident is subject to a service fee or deductible. See the table above for details. Coverage includes the following:

• Your iPhone
• Battery 1
• Included cable

Software support

Get direct access to Apple experts for support using iOS and more

With either AppleCare+ option, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud, and Apple-branded apps, including:

• Using iOS and iCloud
• Connecting to wireless networks
• Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar

Protect your iPhone

AppleCare+ with Theft and Loss

You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.

iPhone 15 Pro, iPhone 15 Pro Max

iPhone 15 Plus, iPhone 14 Plus

iPhone 15, iPhone 14, iPhone 13

iPhone SE (3rd generation)

AppleCare+

You can buy coverage on a fixed-term plan or on a monthly plan that will automatically renew until cancelled.

iPhone 15 Pro, iPhone 15 Pro Max

iPhone 15 Plus, iPhone 14 Plus

iPhone 15, iPhone 14, iPhone 13

iPhone SE (3rd generation)

How to buy

1. Purchase either AppleCare+ product with your new iPhone.
2. Or buy it within 60 days of your iPhone purchase:
   • On your iPhone On your iPhone (go to Settings > General > About and choose Add AppleCare+ Coverage)
   • Online (requires you to verify your serial number and run a remote diagnostic)
   • At an Apple Store (inspection of iPhone and proof of purchase are required)
   • By calling 800-275-2273 (requires you to run a remote diagnostic and provide proof of purchase)

For information on how to renew an existing plan, click here.

AppleCare+ with Theft and Loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen and throughout the claims process. 5

Additional Support

Get support by phone or chat,
set up a repair, and more.

Call Apple Support at 1‑800‑APLCARE.

Get support for all of your
Apple devices in one app.

Apple Footer

1. Service coverage is available only for iPhone and its original included accessories or for batteries that retain less than 80% of their original capacity. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. There are no service fees or deductibles for mechanical failures. For complete details, see the AppleCare+ for iPhone Terms and Conditions and the Theft and Loss Insurance Documentation applicable to your state.
2. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
3. Coverage begins on your AppleCare+ purchase date. Accidental Damage means physical damage from handling due to unexpected and unintentional events. Any unused theft and loss incidents will expire after 12 months and you will get two more theft and loss incidents to use within the next 12 months of continued coverage.
4. Express Replacement Service is not available under the screen replacement or back glass damage service fee.
5. Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Find My should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. During the theft or loss claims process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a new device.

To ensure that you can sign in and access Find My, it’s important to remember your Apple ID and password and keep your account information up to date. If you use two-factor authentication for Apple ID, it’s recommended that you add an additional trusted phone number to your account so that you can receive the six-digit verification code required to sign in even if your iPhone is missing.

• AppleCare+ benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by consumer protection laws in your jurisdiction. AppleCare+ is subject to acceptance of the Terms and Conditions. Purchase of either plan is not required to purchase iPhone.
• The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc.
• AppleCare+ with Theft & Loss is an optional device protection program that provides combined benefits under AppleCare+ and a Theft & Loss insurance policy. Theft and loss insurance coverage is underwritten by New Hampshire Insurance Company (NAIC# 23841; Principal Address 175 Water Street, 18th Floor, New York, NY 10038; Phone (212) 770-7000) and is sold by AppleCare Service Company, Inc. (in California d/b/a Brogdan Insurance Services Lic#OL00763; Iowa License #26) and is sold in NY by Apple Inc. (License #926146). Theft and loss insurance coverage is provided under a group policy issued to AppleCare Service Company, Inc. in all states, except for New York where the policy is issued to Apple Inc. Coverage is subject to certain terms, conditions, and limitations. Theft and Loss can be purchased separately. Please refer to the certificate of coverage for your state for complete details, which can be found at apple.com/legal/applecare/applecareplus/theftandloss.

Apple Care Plus: защитник батарей

Многие пользователи, приобретая недешевые мобильные устройства, в основном планируют использовать их как минимум несколько лет. Компания Apple, как один из ведущих изготовителей электронных гаджетов, предлагает своим клиентам гарантийное сопровождение, постоянно улучшая условия обслуживания. Например, недавно в корпорации решили предложить пользователям более простой процесс замены батарей.

Программа расширенной гарантии производителя — Apple Care Plus, помогает осуществить бесплатный ремонт или замену приобретенной техники. До сих пор согласно условий программы установить новую батарею на смартфон можно было только при условии утраты нею не меньше половины ёмкости в течение всего гарантийного срока.

Но вот недавно Apple внесла изменения в Care Plus, благодаря чему, даже при пятой части износа аккумулятора считается гарантийным случаем. Проще говоря, если ваш аккумулятор показывает 80 % или меньше от исходной мощности, в Genius Bar заменят его на новый. Общий срок гарантии продлили еще на один год.

Данное новшество касается практически всех моделей- iPhone, iPad, iPod touch, смарт-часов Watch, то есть iOS-устройств. Кроме того, версия Edition, получила продление гарантии с 2 до 3 лет.

Пока что новшества коснулись только Канады и США, но уже вскоре можно будет воспользоваться ними и в Европе.